Refund Policy

Introduction

Thank you for choosing our gym. We are committed to helping you achieve your fitness goals. If you are not satisfied with our services, we are here to help.

Refund Eligibility

Refunds are available for membership fees, personal training sessions, and other services under the following conditions:

• The refund request must be submitted within 14 days of the purchase date.
• Refunds are only available for unused services.
• Refunds are not available for one-time entry passes, completed personal training sessions, or group classes you have attended.
• Membership fees paid under promotional offers are non-refundable.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your membership ID or receipt number.
• The service you wish to request a refund for.
• The reason for your refund request.

Refund Process

Once your refund request is received, we will review your case within 5 business days. If approved, the refund will be processed through your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 14 days from the purchase date.
• Missed classes, training sessions, or late cancellations.
• Membership fees for a period that has already passed.
• Payments made through third-party platforms.

Membership Cancellation

If you wish to cancel your membership, please provide a 30-day notice via email. Membership fees for the notice period are non-refundable.

Contact Us

For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected].

We value your commitment to fitness and appreciate your understanding.